Medical insurance for foreigners

To file your claim, please follow the steps below:

  • Download, fill out the written notice of claim and sign
  • Send the scanned copy of the written notice of claim, together with copies of all initially required documents by the Insurer specified below and send via email at: or by courier addressed to: 1408 Sofia, 150 Vitosha Blvd., Axiom Insurance Company.

In case of occurrence of an insurance event, please provide us with the following documents:

  • Written notice of claim according to the Insurer's template
  • Insurance policy
  • Medical documents (epicrisis, sick notes, outpatient lists, appointments and test results, an expert decision of the Territorial Expert Medical Board, personal outpatient card, forensic medical expertise, autopsy report, etc.)
  • Expenses justifying documents in original (invoice with receipt, with the relevant prescription)
  • Documents certifying the occurrence of the event: Statutory protocol/Traffic accident protocol, National Social Security Institute (NSSI) order, Occupational accident declaration, official note from employer, sports club, transporter, travel agency, competent authority
  • Birth certificate
  • Certificate of inheritance
  • Excerpt - copy of the death certificate
  • Notice of death
  • Other documents upon request by the Insurer, depending on the type of insurance event occurred, necessary to prove your claim in terms of grounds and amount.

What you need to do in case of occurrence of an insurance event

  • Upon the occurrence of an insured event, you and/or your representative must notify the Insurer within 24 (twenty-four) hours, and within 5 (five) working days inform him in writing of the circumstances under which the event occurred. The Insurer has the right to refuse payment if the Insured has not fulfilled his obligations within the specified period.
  • During the treatment you should keep all medical documents issued in connection with the same.

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